WNS-Vuram is a global hyperautomation services company specializing in low-code enterprise automation. Since its inception, the company has maintained 100% customer success and customer references. Powered by passionate people, WNS-Vuram is committed to driving digital transformation for organizations worldwide through an ‘Empathy-First Technology-Next’ approach. WNS-Vuram has received several prominent recognitions from Inc. 5000, HFS Research, ISG, Entrepreneur India, Fast Company, and Great Place to Work, among others.WNS-Vuram's hyperautomation stack—encompassing business process management, robotic process automation, intelligent document processing, and analytics—drives maximum value and high-impact transformation in enterprises. For more information, visit https://www.vuram.com.

Short Description:

We are seeking a skilled ServiceNow Specialist with 2-4 years of experience to enhance and optimize processes using the ServiceNow platform.
The ideal candidate will have extensive experience with the ServiceNow platform, including specific solutions like Customer Service Management and Sourcing & Procurement Operations.
This role requires a proactive approach to system development and maintenance, ensuring high-quality service delivery and operational efficiency.

Roles and Responsibilities:

• Design, configure, and maintain ServiceNow applications and workflows, including the Service Portal, Workspaces, CMDB, Service Catalog, and Now Agent.
• Lead the integration of business processes into the ServiceNow infrastructure to improve Customer Service Management and Sourcing & Procurement Operations.
• Develop custom applications on the ServiceNow platform to meet business needs, using JavaScript and other scripting languages.
• Build Unit test cases and write scalable, reusable code
• Conduct system upgrades and install application patches, ensuring system stability and performance.
• Serve as a primary point of contact for advanced troubleshooting and technical support for ServiceNow-related issues.
• Collaborate with internal stakeholders to analyze business requirements, propose technical solutions, and ensure the successful execution of projects.
• Train and mentor junior team members and end-users, promoting best practices in using the ServiceNow platform.

Skills and Qualifications:

• Strong technical proficiency in the ServiceNow platform, including detailed knowledge of Service Portal, Workspaces, CMDB, Integration, Service Catalog, and Now Agent.
• ServiceNow Portal development knowledge with Angular, JS, CSS, SQL/MongoDB is added advantage.
• Proficiency in App Engine Studio, flows to build custom applications using ServiceNow OOTB and plugins.
• Proven experience in developing and maintaining custom solutions on the ServiceNow platform.
• Excellent problem-solving capabilities and the ability to manage complex workflows and data integrations.
• Strong communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.

Experience and Education Background:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Required certifications:

ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD).

Other Preferred Skills:

• Experience with agile project management methodologies.
• Knowledge of web technologies (HTML, CSS, JavaScript, Web Services).
• Familiarity with AI and machine learning capabilities within ServiceNow is a plus.
• Additional certifications in ITIL or related fields are advantageous.

Additional Information:

• We value creativity and innovation and offer a dynamic environment that encourages the development of new solutions and approaches.
• This position may require occasional travel to client sites or for professional development opportunities.

Graduate/Postgraduate