WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

To enhance the customer experience journey by assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which tells the story of the customer experience journey.Actively engage stakeholders for information sharing purposes regarding quality findings and trends.Contribute towards Continuous Improvement initiatives to improve compliance, processes, systems and skills.

Essential• Matric/Grade 12 CertificatePreferred• Continues Improvement e.g. Yellow Belt Six Sigma. External: Lean or Six Sigma• ISO 9001:2015Essential• Minimum 24 months experience as a quality assessor• Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel.Preferred• Quality assessment expertise for North American market• Experience as a quality assessor in Insurance