REF31194N -Lead Associate - HRO Quality (US/ Canada region) - Pune (US Shift only)

  • Full-time

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Key Accountabilities:

• Develop, review, and administer procedures to inspect and report quality issues.

• Establish and measure KPIs to monitor all HR operations that affect quality standards.

• Maintain records of quality control reports, audit results, and statistical reviews.

• Ensure our internal HR operations meet all legal guidelines and standards.

• Participate in quality control testing and communicate parameters to the QA team.

• Review client, customer, and employee feedback to improve Quality.

• Conduct regular audits of HR processes activities to identify areas for improvement.

Qualifications and Personal Attributes:

• Understanding of HR processes and experience managing similar processes for US clients

• 12-24 months of experience in an HR Process Quality role.

• Familiarity with QC standards and best practices

• Knowledge of best HR practices

• Detail-oriented, analytical, and process-driven

• Excellent reporting and good project management skills

• Graduate (Any Stream)



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