WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

JOB BRIEFAll migrations / transitions at WNS are supported by a transitions team aligned under the business unit. The principle role of this team is to manage, own and act as a custodian for all transitions that take place across the length and breadth of the organization for all geographies. Transitions commence once a new project has been signed-off and ends when all processes of that project have gone live, stabilized and all client deliverables, goals and metrics have been achievedKEY EXPECTATIONS FROM THE ROLE• Lead / manage end-to-end transitions – assume complete ownership of transition deliverables• Thorough project planning – creation of detailed transition plans, RACI, identifying interlinkages/ dependencies and key risks• Co-ordination and collaborative working with various functions – HR, training, technology, operations etc. to ensure timely execution of deliverables• Ensure key transition documents like risk log, action log, change requests, governance / review presentations, minutes of meetings etc. are maintained and shared in a timely manner• Adherence to the WNS transition framework• Timely escalation of risks/ issues/ conflicts and any other areas that need support

Graduate/Post Graduate