WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

As a Training Assistant Manager, you will play a pivotal role in facilitating the development of employees within our organization. Your responsibilities will encompass various aspects of training, including program coordination, content development, and delivery. You will work closely with the Training Manager to ensure that training initiatives align with organizational goals and contribute to the professional growth of our workforce.

Key Responsibilities:

• Training Program Coordination:  Assist in the planning, scheduling, and coordination of training programs to ensure timely execution.
• Training Delivery:  Conduct New hire training sessions, floor refreshers, OJT, and upskill trainings independently or in collaboration with other trainers to impart knowledge and skills effectively.
• Evaluation and Feedback:   Implement assessment methods to evaluate the effectiveness of training programs and gather feedback from participants for continuous improvement.
• Documentation and Reporting:   Maintain accurate records of daily training activities, attendance, and evaluation results. Prepare periodic reports to track progress and provide insights to management.
• Content Development:  Collaborate with subject matter experts to design and develop training materials, presentations, and modules tailored to the needs.
• Technology Integration:  Explore and utilize technology-based training solutions, such as e-learning platforms and virtual classrooms, to enhance the reach and impact of training initiatives.
• Compliance and Quality Assurance:  Ensure that training programs comply with regulatory requirements and internal quality standards. Monitor adherence to training protocols and address any deviations proactively.
• Team Collaboration:  Collaborate with HR professionals, department heads, and other stakeholders to identify training needs and tailor programs accordingly.

Qualifications and Skills:

• Must able to work in 24x7 environment.
• Experienced in training coordination, preferably in Airline industry.
• Strong communication and presentation skills, with the ability to engage and motivate audiences.
• Excellent organizational skills and attention to detail to manage multiple training initiatives.
• Proficiency in Microsoft Excel, PowerPoint, and Word with training management software.
• Knowledge of creating content and adult learning methodologies.
• Flexibility to adapt to changing priorities and willingness to take on new challenges.

Graduate