WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

BASIC PURPOSE:Provide timely and accurate response to assigned internal and external customers to include service requests from producers, agencies, subsidiaries, and others to support the growth and retention of business.Collaborate with underwriters to establish target dates and communicate coverage recommendations.Administers and monitors underwriting rules and guidelines, rating manual rules, and insurance laws and regulations across the policy value chain (New Business, Changes etc.).Assist in reviewing documentation received for completeness and request missing information from producer.Responsibilities to include account set-up, quoting, proposals, policy issuance, policy administration requests, and account service.Document and maintain unit processes and procedures and disseminate information to the applicable team.Other responsibilities as needed.PRIMARY JOB RESPONSIBILITIES:Develop relationships and work within team and across departments to ensure customer tasks are completed and customer response expectations are achieved.Ensure proper initiation and completion of the underwriting process including quote requests and proposals.Initiate and facilitate renewal process in collaboration with underwriter and timely, professional communication with producer.Resolve customer service issues.Ensure proper initiation and completion of incoming requests for policy issuance and policy administration.Identify areas for improvement, with recommendations for process, procedure, or system changes. Willingness to work in shifts.

QUALIFICATIONS:Typically requires: Bachelor’s degree with minimum 12+ months experience. Insurance background requiredOrganizational and interpersonal skills to set priorities, manage time, and be responsive to assigned customers.Excellent interpersonal skills necessary to perform in a fast-paced environment, handling multiple priorities and high-profile customers.Demonstrated ability to professionally communicate and collaborate with internal staff and external customers.Excellent written and verbal communication, Typing speed of 30+WORK ENVIRONMENT:Professional Office EnvironmentAbility to perform work from Office and home. Work may extend beyond normal business hours as per business requirements NOTE: This job description in no way states or implies that these are the only duties performed by this employee. Employees may be requested to perform job-related tasks other than those specifically presented in this job description. The employer reserves the right to change or assign other duties to this position.