WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Roles & Responsibilities: -

• Review and approve the sampling strategy that suits the business requirement.
• Decide on the Calibration Process and Variance Target.
• Create and review the Quality Standard Document and ensure adherence to same.
• Assist the Operations Team up of customer compliant & resolution process for the teams. (Not applicable for some teams)
• Ensure that the Quality Process adheres to the Quality Standard.
• Conduct Skip Level meetings with the advisors and QA’s.
• Attend LA Training and BPET Training roadmap for self-development.
• Mentor Team Members to improve performance and behavior.
• Understand VOC/VOE and implement actions to improve the performance on them.
• Participate in WNS BPET initiatives.
• Regular interaction with clients and maintain good relationships.
• Deploy standard Quality Framework.
• Assist the Operations Team during migration in terms of base lining and QA identification.

Work Experience : - 

• Domain Expertise in Power Point Designing, Content Designing & Transactional Quality, Work Experience for a Minimum 1 Year.  
• Knowledge of QC tools (Pareto, Cause & Effect Diagram and Control Charts etc.).
• Ability to work in a continuously challenging environment.
• Understanding of end-to-end processes and appreciation of critical parameters.
• Knowledge of MS Office – Excel, PowerPoint, Word.
• Good communication and analytical skills.
• Self-initiated and zeal for continuous improvement.

Any Graduate / PG / MBA.

Shifts : - Rotational - 24/7
Role : - Individual Contributor
Mode :- Work From Office
Location :-  Gurgaon