WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Team Leadership Lead mentor and manage a team of transaction quality analysts.Quality Assurance Develop and implement quality assurance processes to ensure high transaction quality standards.Performance Evaluation Regularly evaluate and report on the quality of transactions and individual/team performance.Training Identify training needs and conduct training programs to improve the team's transaction quality.Quality Metrics Define and track key quality metrics and goals to meet organizational standards.Process Improvement Collaborate with relevant departments to implement process improvements based on quality insights.Feedback and Coaching Provide constructive feedback to team members and offer coaching for skill enhancement.Compliance Ensure that transactions adhere to legal and compliance requirements.Documentation Maintain detailed records of quality assessments and provide reports to senior management.Escalation Handling Manage and resolve escalated quality-related issues promptly.

Graduation