Deputy Manager - Operations
- Full-time
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
Job Description
:- Leading a team of Assistant Managers and SME's to perform effectively against set SLAs/KPIs.:- HC of ~80-85:- Executing strategies to improve your teams’ overall performance:- Leading interventions to deliver change and transformation within the business adding value to the business:- Managing teams with effective leadership, coaching and support:- Working closely with other departments to ensure effective operations:- Client Interactions and Management Process ownership and improvement
Qualifications
Graduate