WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Tasks Expected:

• Exceptional customer service and fluent in English, both written and verbal.
• Proficient in both Sabre and Amadeus GDS. A minimum of 5Y to 10Y experience is expected.
• Proficient and accurate with exchanges, schedule changes and refunds.
• Familiar with upfront commission (80%) and net fares (20%). Strong geographic knowledge.
• Familiar with the ARC (80%) and BSP (20%) markets regarding ticketing, exchanges, and commission application rules.
• QC all PNRs issued for the correct commission
• Shopping/Booking and Ticketing Request
• Manual Ticketing
• Exchanges
• Exchange Assistance - PQR/TST Store
• Schedule Change support Accepted and Declined
• Cancel Booking for FTC or Refund

Undergraduate/Graduate

Rotational shifts and week offs

5 Days working