WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.WNS Sri Lanka - Established in 2004, WNS Sri Lanka has been delivering the full spectrum of BPM services – in Customer Interaction Services, Finance and Accounting, Consultancy and Professional Services and Industry-specific Businesses for more than 15 years. With more than 800 employees operating out of 2 locations and providing ultimate business solutions.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

• Driving 100% adherence to TQ     requirements
• Practice lean six sigma methodologies and drive CI across aaccount/accounts
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• Engages and solves problem with the QA team and front-line business unit leadership.
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• Partners with the Operations manager to solve problems and remove barriers
• Analyzes results to identify top opportunity areas for the business area
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• Leads and assists in the development of solutions to address identified opportunities
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• Evaluates and helps assure that all QA planning and related decision-making
• Supports the company's established business visions and strategic goals
• Collaborates with SMES teams to identify process improvements and develop
• specific actionable plans Assists with all logistics relative to the changes
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• implemented through QA work and ability to understand
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• impacts to other parts of the organization
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Escalates problems with business unit leadership, associates and business partners Provides coaching, mentorship and consultation to QA leads and QA associates on implementation of QA concepts to support skill building

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• Provides formal and informal performance feedback to team members
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• Ensure timely performance discussions are closed (as per organization policies) Driving 100% adherence to QRD requirements

Qualifications

• Finance and Accounting Graduate or post graduate
• Certified/Trained Black belt in lean six sigma
   

Finance and Accounting GraduateLean Six sigma GB/BB certified and practicing