WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

• Candidate must follow instructions without independent judgement required• Ability to diligently and without error to process back office tasks according to procedure• Identifies and appropriately escalates to management examples of where the literal interpretation of the procedure may not fit the current circumstance and/or “spirit” of the procedure.• Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.• Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.• Deliver First Time Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.• Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.• Can interact effectively with the personnel, tools & resources in the Customer Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)

• Position – Customer Service / Back Office Associate• Service hours– 24*7 • Qualification – Graduates in any stream • Experience – Freshers to 12 months of international BPO Back office experience banking and financial services (Preferably Backend/Email or Chat process )• Service Record – Candidate should be currently working/Notice Period serving/Resigned in current month.