WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

• Project governance for all deliverables.
• Ensure Service Levels are consistently met with continuous improvement.
• Daily monitoring of tickets across locations.
• Weekly calls with location SPOCs for SDP Tickets / Change Request / Ramp ups – Ramp down.
• Pro Active - IT Asset Inventory management, EPO Compliance, SCCM Compliance.
• Ensure right skill resource availability across locations.
• Structured engagements for continuous improvement.
• Regular team engagement (Weekly / Monthly) to understand their pain areas & action accordingly.
• Regular engagement with customer (Weekly / Monthly) to understand their requirements and align accordingly.
• Highlighting risk & mitigation plan on resource front to internal management to ensure uninterrupted support.
• Improve Quality of Service through automation and by enhancing the teams technical & presentational skills.
• To facilitate & conduct regular trainings for the deployed resources to improve their skills & overall approach to support program efficiency.
• Define & track individual performance parameters to maintain SLA metrics.
• To conduct regular audits on the internal process adherence, perform gap analysis and take appropriate steps wherever necessary (Internal and External).
• Ensuring optimize sizing of resources with zero impact to SLA.
• Data Analysis with right vision & corrective actions, reporting the same to customer management.
• Should be able to Handle HR / Administrative / Statuary Compliances for Deployed resources.
• Ensuring Readiness of required data & compliances to meet the Audit requirements.
• Fulfillment of ADHOC Project requirements.

Graduation

• Candidate should be ok to Work from office
• Shift - Rotational
• Location - Bangalore