WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

• To oversee the creation, management and execution of training in the relevant business vertical.
• To ensures the successful integration of training and development programs so that employees can competently meet the business needs of the business.
• To supervise the training and development section of the business.
• To be responsible for coaching, mentoring and leading training managers.
• To innovate and implement best in class practices in the field of training.
• Key Responsibilities:~ Liaising with the client to understand training needs for a certain project and effectively implementing tailor made training programs to assist successful transition of the project
• Ensuring strict and absolute compliance to the training governance plan of the business
• Reviewing and updating the governance plan as applicable
• Identifying training and development needs within a business through job analysis, appraisal schemes and regular consultation with business managers and human resources departments
•  Designing and expanding training and development programs based on both the business' and the individual's needs
• Working with a team to produce programs that are satisfactory to all relevant parties in an business, such as front line staff, line managers, managers and senior managers
• Developing effective induction programs
• Conducting appraisals
• Managing the delivery of training and development programs and, in a more senior role, devising a training strategy for the business
• Monitoring and reviewing the progress of trainers through one on one reviews
• Ensuring that statutory training requirements are met (e.g., ISO requirements)
• Evaluating trainers and training & development programs
• Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment
• Helping line managers, trainers and training managers to solve specific training problems, either on a one-to-one basis or in groups
• Keeping up to date with developments in training through research, relevant forums and attending relevant courses
• Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages
• Researching new technologies and methodologies in workplace learning and presenting this research
• Deliver one on one coaching and provide feedback whenever required
• To conduct all trainings as per plan / client defined
• To support trainers in conducting the training
• To prepare and maintain various process/Training related documents in English
• To maintain the database for all the trainings conducted over the last 2-3 years
• To provide relevant data as and when necessary, To adhere to the requirements of supervisors.
• To create contents of the process as per the training and process requirements.

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