Assistant Manager - Transactional Quality (RTR MDM and Costing MDM only)

  • Full-time

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Job Description

To perform Quality checks of RTR MDM and Costing MDMKnowledge of ISO Compliance Should be well versed with the Finance & Accounting functional knowledge in PTP and RTR.Should be able to communicate with the client and internal stakeholder.Drive continuous improvement projects, Brainwave ideas, Kaizen to improve current process performance.Daily, Weekly & Monthly reportingManage and lead a team of Quality resources and managers to drive accuracy and SLA compliance for current processes.Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors and customer escalationsDriving VOC and CSAT actionable across the teams, verticals, locations and maintain or improve the scoresWorking on Bottom performers to bring them up

Qualifications

B.Com Graduate

Privacy PolicyImprint