WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Special Skills GraduateComputer LiterateIATA UFTAA or Diploma Degree in the travel field or equivalent Travel DiplomaGood knowledge of Reservations and Ticketing on any GDS systemsPrevious experience of the travel business through OTA agencies etc preferable Job Description He She will also be responsible for Adhering to the Standard Operating Procedures specified in the Work Instruction Manual approved by the clientHave complete and updated product knowledge and on being well acquainted with the productMaintaining the minimum performance measures metrics AHT QualityMaintaining accuracy of information given to customersCOMPETANCY REQUIREMENT Good spoken Verbal communication skills Team players with a disposition to learn Good Grasping ability and Logical reasoning Customer centricity Adaptability and ResponsibilityROLE REQUIREMENT Ability to work in rotational Shifts Overtime as and when required

Graduate