WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Handling Inbound Outbound calls for the Life areaReading and interpreting images of incoming documentsAnalyze the request and identifying the correct procedure to be followed Ensure is up to date with the Product Process Systems Knowledge of the aligned Healthcare areaAccurately process the transaction within the required TAT Performance needs to be in line with the internal SLAs targets Process work using a variety of different computer applications, depending on the request, to the required standardThe role will require the majority of time spent working on a PC using a variety of computer applications due to a different scenarios so a high level of computer literacy will be neededWill need to write scenario based emails letters to customers in response to the queries/requests received from CustomersIdentifying when it is not possible to process a request, and follow the appropriate handoff procedures internally and to UK support teamsEnsuring that Compliance standards are met regarding Data Protection Focus on customer service and aim for zero complaints Proactively identify and participate in continuous improvement opportunities for the process and organizationAdhere to WNS & Client specific policies and compliance regulationsBe professional and courteous and maintain a high level of integrity and confidentiality at all timesAssist and support Assistant and Deputy Managers wherever required and be part of a collaborative work environment in achieving personal and team goalsEngage in personal development

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