WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

ID and Access management Providing access to customers based on role based profile Take ownership of user access issues Providing service/system operations to ensure fulfillment of service availability. Providing accurate service/system metrics data and reporting on service/system availability, Timely issues resolution within TAT, escalation to support team and problem analysis and resolution. Provisioning system/ request updates and process according to respective internal procedures. User request fulfillment according to established SLAs.

Graduate and Preferably B.Sc (IT), B.E/B.Tech, etc. Good knowledge in Active Directory and mainframe Communication skills: Be able to periodically and proficiently communicate using all type of technical communication tools available (phones, emails, messaging, etc) with all type of users and colleagues in the organization. Good Verbal & written English skills; Experience of minimum 1-2 years in IT Support; Basic Windows OS knowledge; Good understanding/practice of MS OS, Office, outlook mail, etc.