WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

The position is an exciting and challenging opportunity that will require the successful candidate to contribute significantly to enabling the Company's people objectives & growth plans.

Key Responsibilities will include:

• Recruitment
• Induction & On-boarding of leadership
• Employee Engagement through partnering with the operation
• Talent Management by managing talent reviews, probation process, succession planning, etc.
• Attrition and Absence Management
• Industrial Relations (including representation at CCMA)
• Analytics and Reporting
• HR Projects
• Managing a team of junior HRBPs

• Relevant tertiary qualification in human resource management or industrial psychology

Experience Required:

• Minimum of 3 to 5 years' experience as an HR Generalist
• Management of a small team is desirable 
• Experience in representing the business at the CCMA (including up to arbitration)
• Preference will be given to candidates with call center/BPO experience
• Working knowledge of all SA Labour Legislation
• Ability to work independently, build partnerships, function under pressure and show initiative

This position supports both the Durban sites (Newlands East and Cornubia) and will therefore require travel to both sites.