Lead Associate - O2C - Mumbai - Accounts Receivable - REF36513O

  • Full-time

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. 

Job Description

  • Monitor process quality check audits – F&A Processes (Order to Cash)
  • Conduct Quality Checks for Finance & Accounting processes
  • Provide feedback to Operations agents
  • Prepare daily, weekly Quality reports
  • Ensure completion of the Internal and External Calibration sessions
  • Ensure that Frequency and Event based feedback for the team is complete
  • Preparation of Quality Standard Documentation for the process and update it on a regular basis with regards to any changes
  • Assist the Operations team in the customer compliant & resolution process for the teams
  • Ensure that the QA process meets the ISO Compliance
  • Drive Continuous improvement initiatives
  • Drive best practice/idea sharing
  • Identify Training needs for the process and Quality team
  • Completion of Yellow Belt Role Roadmap
  • Take vertical level initiatives

Qualifications

Commerce Graduate

Additional Information

  • Exposure to Transactional Quality / Quality Assurance
  • Attention to detail
  • Analytical skills
  • Prioritizing and Organizing skills
  • Good verbal and written communication skills

 

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