WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. 

WNS South Carolina - Strategically located to meet the onshore delivery requirement of our US clients and for favorable business environment, stable job market and supportive local government. World-class communication network and large power grids support the needs of 24/7 operation. WNS Manages high end businesses, providing strategic solutions and supporting transformational process.


Why Join Us?

Experience the culture of outperformance, engagement, celebration and enjoy wide variety of best benefits like 401K, Health, Dental, Vision, PTOs etc
At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.
Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

Job Description – Deputy Manager Operations

The Operations Manager will be responsible for day-to-day operations. This role also requires him/her to liaise with the clients on a daily/weekly basis and ensure contractual deliverables. Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices.

•       Coordination and Supervision - Coordinate, manage and monitor the workings of various teams.

•       Graduate from a recognized university

•       Should have P & C Insurance experience on commercial and personal lines policy servicing / claims

•       At least 3 years’ experience in handling Voice Operations in a supervisory role with a span of at least 45-50 employees

Role will involve

•       Supervises and is primarily responsible for delivering to SLAs and schedule for tasks performed

•       Driving team performance, KPI management, reporting, taking resource decisions, absenteeism

•       Handle day to day operations with focus on performance, quality, analysis, coaching & recognition

•       Interact regularly with the clients to share updates, lead operational and project/ program level reviews

•       Responsible for client and employee satisfaction and reduce attrition by working closely with the HR, while also collaborating with other process owners and training and quality managers to share best practices and drive higher results

•       Operationally focused with solid understanding of the workflow with skills to handle client interactions

•       Should be willing to work from office in Columbia, SC whenever required

•       Work shift :  11 AM to 8 PM EST

•       He/she will handle a team that does multiple shifts, hence should be willing to work in different shifts when required

Other skills:

•       Demonstrated leadership ability and excellent people management skills

•       Knowledge and experience in organizational effectiveness and operations management implementing best practices.

•       Excellent computer skills and proficient in Excel, Word, Outlook, and Access

•       Excellent communication skills both verbal and written

•       Excellent interpersonal skills and a collaborative management style

All your information will be kept confidential according to EEO guidelines.