Sr. Travel Counsellor with German

  • Str. Preciziei 24, București 062204, Romania
  • Employees can work remotely
  • Full-time

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description


Provide Information about status of Baggage

  • baggage not yet found
  •  baggage was found and is advised
  • baggage is found but not yet in delivery
  • baggage is found and will be delivered
  • check if unclaimed luggage matches lost report


Provide general information about delays

  • liability rules for baggage
  • information on possible replacements
  • information on needed documents and necessary contacts


Provide information for subsequent damage reports

  • inform the customers about all relevant needs on subsequent damage reports
  • information on needed documents


Information on existing damage- or loss-reports

  • review of completeness of documents for further research
  • information about the actual status of the loss- or damage report
  • information about the responsible customer relations office


Provide Information about Lost items onboard and at airport

  • advice about correct contact
  • advise about status of lost items onboard



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