Denali - A WNS Company is a procurement-focused, technology-agnostic managed services provider that enables organizations to win at procurement: influence more spend through category management and transition to a new procurement operating model. We support Global 1000 companies by offering an array of best-in-class procurement solutions, including Category Management, Strategic Sourcing and Category Management, Contract and Supplier Management, Tactical and Transactional Procurement, and Accounts Payable. We bring deep Category expertise extending across various direct and indirect spend categories.

Our efforts to integrate human capital strategy into the overall growth strategy have been acknowledged on several leading platforms. We were recently recognized in the AON Best Employer 2017 rankings, a feat that we have achieved for the second consecutive year. The Denali - A WNS Company office in Pittsburgh was named a “Best Place to Work” in Pittsburgh in both 2016 and 2017.

Denali – A WNS Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Sr. Associate Platform Services will support clients with Ariba, Coupa and/or iValua  L1/L3 helpdesk related issues. Resolve intermediate and complex platform related support tickets, from start to finish, including but not limited to – supplier enablement, platform delivery support, change management and best practice/optimization. 

Example of Helpdesk potential activities:

• Support End User Enablement
• Support Supplier Enablement
• Test Script Creation and Execution
• Create Approval Flow
• Catalog set up and enablement
• Responsible for application functionality
• Make Configuration changes
• Troubleshoot integration issues
• Release management and updates
• Webform creation and support
• Assist with reporting creation and Dashboard publishing

• Reporting creation
• Knowledge of  Coupa/Ariba/iValua suite of modules, upstream and/or P2P
• Knowledge of Coupa/Ariba/iValua Integrations to ERP systems
• Ability to closely collaborate with global application teams for issue resolution
• Excellent English verbal and written communication skills
• Ability to follow a process based on documented guidelines without supervision
• Ability to see the “big picture” of process and assist clients with delivering their processes into their application
• Strong customer service orientation including demonstrated ability to handle client issues and escalations with sensitivity and diligence, eliminating a need for further escalation
• Ability to handle multiple client requirements at the same time.
• Proficiency in at least one procurement platform

Knowledge, Skills and Abilities

• Strong leadership skills, including ability to communicate professionally with people at all levels of an organization
• A strong team player
• Ability to work independent
• Ability to develop and implement processes across multiple procurement systems
• Excellent problem-solving ability
• Excellent written and verbal communication skills (both internally, with client stakeholders, and the supplier community)
• High degree of administration and deployment proficiency in Coupa business modules
• Experience in using different procurement software and ERPs.
  • Strong knowledge in Upstream and Downstream product and tools
• Comprehensive knowledge of Change Management
  • Creation of communications
  • Creation of training materials – elearning, tipsheets, FAQ’s etc.