Sr. Manager - Six Sigma Black Belt - Quality Team

  • Full-time

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. 

 

Job Description

• Drive continuous improvement projects to improve process performance and/or generate QNS (Business Value for clients/ WNS productivity targets) 
• Support with Innovation / Transformation roadmaps for prospective clients by working closely with the solutions team to deliver transformation led RFP response proposals
• Drive QUAD trainings within his / her span of accounts
• Mentor GB projects
• Lead Design Thinking projects
• Own business / operational metrics for operations shop, be gatekeeper of metrics.
• Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics [Brainwaves, Kaizen].
• Facilitate sharing of best practices from within and outside the organization and implement them.
• Driving VOC / CSAT / NPS actionable across the team and maintain/ improve the scores.
• Take charge of internal meetings/client meetings/customer reviews/stakeholder meetings.
• Can conceptualize and implement Statistical Process Control (SPC) principles in the process.
• Open to stretch if needed to meet team and organizational goals.

Qualifications

• Any Graduate / PG.
• Good Communication / Presentation Skills.
• Black Belt Certification from a reputed organization is mandatory. 
• Candidates only from a Shared services viz. BPM/KPO/Captive/Contact Centre Background
• Minimum 10+ years of experience in Transactional / Transformation Quality setup. - (Voice /Back Office/ Blend - Processes Background) Mandatory.

Additional Information

Prior experience in Procurement domain will be preferred

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