WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. 

WNS South Carolina - Strategically located to meet the onshore delivery requirement of our US clients and for favorable business environment, stable job market and supportive local government. World-class communication network and large power grids support the needs of 24/7 operation. WNS Manages high end businesses, providing strategic solutions and supporting transformational process.


Why Join Us?

Experience the culture of outperformance, engagement, celebration and enjoy wide variety of best benefits like 401K, Health, Dental, Vision, PTOs etc
At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.
Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

• Receive Inbound calls assist Agency and Insurers with their queries related to the policy.
• No Sales required
• P & C license for South Carolina or the ability/desire to obtain within 30 days. We will provide required training to help getting the license.
• Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines.
• Educates and promotes Self Service options.
• Must be able to work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
• Capable of achieving call center performance metrics and targets.
• Able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Works independently and seeks Supervisor support when necessary.

• High School Diploma or GED equivalent
• 1-2 years in a customer support role, preferably in a call center or customer service environment required
• Proficient using Microsoft Suite
• Excellent organizational, written and verbal communication skills
• Insurance Experience is a MUST

Property and Casualty Insurance License Preferred

• Competitive Salary based on experience
• Medical/Dental/Vision
• Employer Paid Life Insurance and Short/Long term disability insurance
• 401(k) with Employer Match
• Generous PTO (15 days in your first year!)