WNS Denali is a procurement-focused, technology-agnostic managed services provider that enables organizations to win at procurement: influence more spend through Category Management and transition to a New Procurement Operating Model. We support Global 1000 companies by offering an array of best-in-class procurement solutions, including Category Management, Strategic Sourcing and Category Management, Contract and Supplier Management, Tactical and Transactional Procurement, and Accounts Payable. We bring deep Category expertise extending across various direct and indirect spend categories.

Our efforts to integrate human capital strategy into the overall growth strategy have been acknowledged on several leading platforms. We were recently recognized in the AON Best Employer 2017 rankings, a feat that we have achieved for the second consecutive year. The WNS-Denali office in Pittsburgh was named a “Best Place to Work” in 2016, 2017 and 2020.

WNS Denali, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Group Manager/Delivery Lead will lead a client procurement service delivery team, acting as the focal point of the procurement execution for a specific client, making operational decisions and assignments to service the client and manage the performance of the overall team. This is a high visibility role focused on driving value and significantly impacting organizational efficiency and bottom line profitibility.

The Group Manager/Delivery Lead will attend to day-to-day team operational issues and act as the liaison (i.e. point of escalation) with the client for their team’s management issues. He/she will be expected to use discretion in applying best practices and procedures to resolve issues, demonstrate a broad and thorough understanding and application of technical and/or specialized concepts and knowledge in business and procurement operations. 

The Group Manager/Delivery Lead also leads the development and execution of complex sourcing projects as well as provide guidance to team members on their sourcing projects.

The Group Manager/Delivery Lead may manage a team of Sr. Sourcing Associates, Sourcing Associates, and Analysts and is accountable for driving the performance, quality, and consistency of the delivery while guiding the career development of team members. 

Key Responsibilities / Job Duties

• Contract/Sourcing Execution: Provide contract and sourcing services (RFx, reverse auctions, negotiations) to our clients based on predefined service levels;
• Lead and execute the Denali sourcing process from start to finish, e.g., spend data collection and analysis, supply market analysis, RFx development, publishing and management, reverse auctions, negotiations, bid response analysis, and synthesis
• Provide a high level of expertise with respect to supplier management and development ensuring clear Key Performance Indicators are in place and regular business reviews are enacted
• Develop effective sourcing strategies for their assigned spend areas. The Senior Manager will ensure robust analysis of category spend on third-party vendors, identify spend deflation or optimization opportunities (e.g., vendor rationalization, volume concentration, global sourcing, process improvement, specification standardization, demand management), value creation opportunities, gain buy-in on the opportunities and align on execution priority with the key business units
• Focus on identifying opportunities that will deliver results to enhance the overall profitability of the business
• Think well ahead and identify potential issues that may hinder the meeting of objectives including obstacles or changes to the situation; devising contingency actions to prevent or minimize disruptions

Client and Program Management:

• Conduct operational review meetings with the client team
• Manage changes to SOPs, tools, and templates in a structured way
• Develop and manage the reporting of metrics, SLAs
• Act as the first point of escalation with the team and client, communicating and resolving operational issues, escalating to Client Program manager as needed
• Provide Client Program Manager with insights into project work and daily operational and/or project issues
• Assist with preparation, tracking, and reporting of team metrics (e.g., resource/team bandwidth, project metrics)
• Lead quality assurance processes and regular audits of client delivery team
• Lead process improvement discussions to enhance operations. Communicate changes to the Client Program Manager and delivery team
• Perform efficiency and effectiveness projects to improve productivity and customer satisfaction

  Delivery Team / People Management:

• Manage project pipeline, assign projects to team members based on availability
• Manage resource capacity of their delivery team so they can ensure support of client requirements and balance the team’s workload
• Manage additional resource requests (screening and interview for fit, on-boarding)
• Arrange and coordinate training needs of the team
• Provide leadership and guidance on complex/strategic projects with high importance and visibility within the client
• Achieve effective organizational compromises where necessary and mobilize people to take action
• Lead quality assurance processes and regular audits of client delivery team
• Set individual objectives at the start of the year and manage those objectives during the rest of the year
• Manage performance and growth of their respective teams
• Mentor and coach on skills and competency development for team members

• 10+ years Procurement or equivalent experience. Preferably in “indirect” spend categories supporting IT
• Experience of working alongside a creative energetic teams
• High motivation, good presence, leadership experience
• Excellent interpersonal skills
• Excellent analytical skills
• Strong negotiation planning and execution
• Execution focus, results oriented

All your information will be kept confidential according to EEO guidelines.