WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Job Summary - To oversee the creation, management and execution of training in the relevant business vertical. To ensures the successful integration of training and development programs so that employees can competently meet the business needs of the business. To supervise the training and development section of the business. To be responsible for coaching, mentoring and leading training managers. To innovate and implement best in class practices in the field of training.

Key Responsibilities:
Liaising with the client to understand training needs for a certain project and effectively  implementing tailor made training programs to assist successful transition of the project
Ensuring strict and absolute compliance to the training governance plan of the business
Reviewing and updating the governance plan as applicable
Identifying training and development needs within a business through job analysis, appraisal schemes and regular consultation with business managers and human resources departments
Designing and expanding training and development programs based on both the business' and the individual's needs
Working with a team to produce programs that are satisfactory to all relevant parties in an business, such as front line staff, line managers, managers and senior managers
Developing effective induction programs
Conducting appraisals
Managing the delivery of training and development programs and, in a more senior role, devising a training strategy for the business
Monitoring and reviewing the progress of trainers through one on one reviews
Ensuring that statutory training requirements are met (e.g., ISO requirements)
Evaluating trainers and training & development programs
Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment
Helping line managers, trainers and training managers to solve specific training problems, either on a one-to-one basis or in groups
Keeping up to date with developments in training through research, relevant forums and attending relevant courses
Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages
Researching new technologies and methodologies in workplace learning and presenting this research
Deliver one on one coaching and provide feedback whenever required

Graduate / Post Graduate

Desired Skills - Good Communication Skills, Good Presentation Skills, Good Interpersonal Skills, Good Analytical & Problem Solving skills, Good working proficiency on MS Office
Flexible to work in shifts basis the process requirement