HealthHelp - A WNS Company (www.HealthHelp.com), is the leader in the field of healthcare utilization & care management. We have gained this position by actively working to change out-of-date practices with a collaborative, non-denial based approach. Our methodology helps payors achieve a higher return on investment, gives providers education programs that better inform physicians, and ensures quality and safety for the patients needing treatment.

HealthHelp’s innovative approach and strong IT capability in specialty benefits management means that staff will move healthcare forward when provided with evidence-based solutions and second opinions. HealthHelp's staff is comprised of healthcare professionals who make a difference every day. HealthHelp has a desire to fill their company with talented and innovative people who want a career path filled with success and personal growth.

Our specialty benefits management services are broad and include, Cardiology, Oncology, Radiology, Radiation Therapy, Sleep Care, and Musculoskeletal Care. HealthHelp has two locations in Houston, one a corporate office and the second a state-of-the art contact center. HealthHelp is also proud to have another such contact center in Albany, New York.

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.

MAJOR RESPONSIBILITIES
•    Oversee general office coordination for the departments.
•    Maintain office calendars to coordinate work flow and meetings.
•    Maintain confidentiality in all aspects of client, staff and company information.
•    Perform general clerical duties to include, but not limited to, creating documents via MS Word and other software, copying, faxing, mailing and filing.
•    Prepare responses to correspondence containing routine inquiries.
•    File and retrieve organizational documents, records and reports.
•    Coordinate and direct office services, such as records, budget assistance and personnel..
•    Support staff in assigned project‐based work.
•    Interact with clients, vendors and visitors.
•    Maintain Reports and Dashboard documents for client and HealthHelp management.
•    Create and modify documents such as invoices, reports, memos, letters and other documents.
•    May conduct research, compile data and prepare papers for consideration and presentation to the AVP and VP Client Services.
•    Set up and coordinate meetings and conferences.
•    Interact with the organization’s Senior Leadership and their staff.
•    Attend meetings or other meetings as requested in order to record minutes.
•    Compile, transcribe and distribute minutes of meetings.
•    Answer telephones for appropriate staff member.
•    Open, sort and distribute incoming correspondence, including faxes and email.
•    Prepare agendas and make arrangements for meetings, travel, conferences, etc.
•    Professionalism, discretion and confidentiality must be maintained at all times.
•    Other duties as assigned by management.

QUALIFICATIONS
•    Two (2) years of experience in general office responsibilities and procedures.
•    Associate degree or equivalent years of experience
•    Experience with operating standard office equipment, including but not limited to, PC computers, telephone systems, calculators, copiers and facsimile machines.
•    Must be skillful in MS Office Suite including Word, Excel, PowerPoint.  
•    Proficiency in WebEx is a plus 
•    Knowledge of principles and practices of basic office management and organization.
•    Ability to work well either alone or as part of a team.
•    Ability to learn new skills and take on new projects
•    Good writing, analytical and problem‐solving skills.
•    Knowledge of principles and practices of organization, planning, records management and general administration.
•    Ability to communicate effectively
•    Ability to follow oral and written instructions.
•    Ability and interest to learn new software, company processes and programs.
•    Strong Attention to detail.

ENVIRONMENT AND PHYSICAL DEMANDS
•    Ability to use telephone for up to 8 hours unassisted
•    Ability to sit for up to 8 hours unassisted
•    Ability to enter data for up to 8 hours unassisted
•    Ability to view PC screen for up to 8 hours
•    Ability to prioritize in a multi-task environment

All your information will be kept confidential according to EEO guidelines.