WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Roles & Responsibilities:

• Drive 100% adherence to QRD requirements;
• Perform internal audits as per defined sample size, sampling technique,
• Provide feedback to the error contributors
• Ensure effective RCA and CAPA to improve Accuracy scores
• Periodic reporting of Accuracy results to internal and external stakeholders (as per business requirement)  
• Participate in new transitions to setup transactional quality in partnership with client and Operations stakeholders
• Partner with the Operations manager to solve problems and remove barriers
• Analyze results to identify top opportunity for the business areas
• Partner with WNS solution/RPA/ Process improvement consultants to execute solutions
• Assist & support business partners for successful execution of change management
• Ensure ZERO surprises in statutory audit findings and timely closure of all supporting
• Provides coaching, mentorship and consultation to QA team to drive effectiveness
• Ensure timely closure of performance management process for the team
• Participate in client & internal leadership meeting to provide process updates

• Minimum Bachelor Degree in any stream

• Should be a Six Sigma Black Belt/Green Belt certified and carry expert knowledge on project management & transactional quality
• Minimum Bachelor Degree on any stream
• Minimum 10-12 years of TQ & project management experience
• Should have good analytical and problem-solving ability
• Should be able to lead a team size of 30 QAs
• Good presentation and articulation skill to manage QAs, clients and internal stakeholders
• Transition, project management and healthcare experience is an added advantage

Shift Timing: Rotational Shift

Preferably from Nashik