HealthHelp - A WNS Company (www.HealthHelp.com), is the leader in the field of healthcare utilization & care management. We have gained this position by actively working to change out-of-date practices with a collaborative, non-denial based approach. Our methodology helps payors achieve a higher return on investment, gives providers education programs that better inform physicians, and ensures quality and safety for the patients needing treatment.

HealthHelp’s innovative approach and strong IT capability in specialty benefits management means that staff will move healthcare forward when provided with evidence-based solutions and second opinions. HealthHelp's staff is comprised of healthcare professionals who make a difference every day. HealthHelp has a desire to fill their company with talented and innovative people who want a career path filled with success and personal growth.

Our specialty benefits management services are broad and include, Cardiology, Oncology, Radiology, Radiation Therapy, Sleep Care, and Musculoskeletal Care. HealthHelp has two locations in Houston, one a corporate office and the second a state-of-the art contact center. HealthHelp is also proud to have another such contact center in Albany, New York.

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.

SUMMARY
The Client Success Manager provides support for the successful delivery of HealthHelp services to a select set of clients. A focus will be to understand your clients’ business and how each client can best utilize the HealthHelp solutions. Support begins in implementation and continues through the live environment for a continued line of sight to best practice consultation. You will serve as client’s first line of defense for any issues or escalation items. A Client Success Manager will help collect, measure and present key metrics in order to evaluate client success and business impact.

Essential Duties:
•    Works with clients to ensure benefits realization and proactively promote new solutions
•    Collaborate with internal departments on client needs for new programs and innovation for the purpose of achieving incremental savings
•    Work with client to identify new business opportunities with existing clients and/or identify areas of improvement
•    Take a leadership role in project management of new programs from inception to implementation
•    Prepare and present key presentations on innovation trends, new programs, and early indicators for clients
•    Tracks and measures ongoing client innovation projects to optimize performance
•    Prepare reports on account status and analyzes data around performance and present to client
•    Maintains technical understanding and competency in the solution features being delivered
•    Assist with challenging client requests or issue escalations as needed
•    Addresses gaps in implementation, services, support and/or client needs
•    Have strong management skills and regular contact with customers in order to recognize customer needs in a timely manner
•    Builds relationships with internal and external staff to ensure client expectations are being met
•    Develop trusted advisor relationships with key accounts and customer stakeholders and offers on-site guidance for the customer, as required
•    Ensure company is meeting and client operational goals
•    Other responsibilities as may be necessary to fulfill client expectations
•    Ensures client retention through delivery of exceptional service and support
•    Ensure the timely and successful delivery of our solutions according to customer needs and objectives
•    Track and assess HCIT marketplace for emerging solutions to support Utilization Management and member engagement
•    Track and assess competitive marketplace for emerging solutions

Qualifications:

•    6+ years of client service experience in working for vendor of large health plan or large health plan or hospital integrated delivery system (IDS) required
•    5+ years working in a provider or market/provider relations, including educating and presenting to providers and/or market including developing presentations with client-tailored/executive messages and by applying data analysis to strategically present opportunities required
•    5+ years in creating and translating client-specific processes between non-technical and technical partners and clients and creatively solving problems required
•    3+ year of experience in overseeing multiple three-party contracts and client relations required
•    Bachelor’s degree or years of experience in lieu of education on a year per year basis
•    Strong ability to analyze data and use logic and process to address work-related issues and opportunities
•    Strong ability in quantifying financial impacts of adjustments by understanding process impacts and performing data analysis
•    Excellent written, verbal and presentation skills with proven track record 
•    Ability to comfortably handle conflict resolution scenarios in person, over the phone, and through email.
•    Advanced PowerPoint, Project Management and Business Analytics applications are required 

All your information will be kept confidential according to EEO guidelines.