WNS Denali is a procurement-focused, technology-agnostic managed services provider that enables organizations to win at procurement: influence more spends through category management and transition to a new procurement operating model. We support Global 1000 companies by offering an array of best-in-class procurement solutions, including Category Management, Strategic Sourcing, and Category Management, Contract and Supplier Management, Tactical and Transactional Procurement, and Accounts Payable. We bring deep Category expertise extending across various direct and indirect spend categories.

Our efforts to integrate human capital strategy into the overall growth strategy have been acknowledged on several leading platforms. We have recently recognized in the AON Best Employer 2017 rankings, a feat that we have achieved for the second consecutive year. The WNS-Denali office in Pittsburgh was named a “Best Place to Work” in Pittsburgh in 2016, 2017, and 2020.

WNS Denali provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Candidate should possess in-depth knowledge of both telecom billing and Telecom Expense Management (TEM), including invoice validation, invoice audit and optimization and hands-on experience with a hosted TEM application.

• Perform other duties such as purchase order creation and vendor account reconciliation to ensure timely payment of invoices
• Monitor vendor account activities and follow up as necessary to facilitate and ensure timely issue resolution
• Ability to prioritize/manage high volume workload
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Assist client finance team with month end accruals for telecommunications expenses
• Responsible for daily interaction with TEM application services provider personnel and for managing a portfolio of assigned telecom suppliers. 

• At least 5+ years of global telecom billing experience with a variety of telecom service types.  Experience with dark fiber and related O&M billing is highly preferred
• Hands-on TEM software application experience/background preferred (Calero/MDSL, Tangoe, Rivermine, etc.)
• Efficient problem-solving ability: making the best decisions possible given the data quality and time available
• Strong working knowledge of the contracting, ordering, pricing, accounting, and billing aspects of Telecom services for IT Infrastructure
• Understanding of how telecom accounts are set up and billed by telecom vendors
• Experience working with cross functional teams
• Experience creating and managing purchase orders
• Proficiency with Microsoft Office, plus SharePoint, Dropbox and Google Docs

Skills and Abilities:

• Perform invoice validation, audit and approval within SLAs
• Experience with various telecommunications service types, including, but not limited to: dark fiber, O&M, colocation, leased private line and transit services.
• Ability to manage portfolio of telecom vendor accounts and escalate issues when appropriate
• Ability to efficiently manage and execute a queue of assigned tasks based upon business priorities
• Ability to work well within a team environment, as well as independently with minimal supervision
• Ability to quickly learn new applications and multi-task in various applications 
• Vendor Management skills

The Telecom Billing Senior Analyst primarily supports the Network Services Procurement Operations team for the client. However, the position will also work closely with Accounts Payable, Network Sourcing, Infrastructure Operations Finance, Accounting and Technical Program Management to achieve all invoice approval and Task Management SLAs for services provided by 500+ vendors.  The Analyst will own and manage invoice accuracy, and overall on time payment. He or she must be an effective self-starter with an ability to operate efficiently in a fast paced, ever-changing environment.

Key Responsibilities

• Reconcile invoices against contracts and circuit inventory to ensure accuracy of billing and timeliness of billing cycle
• Assist TEM provider with maintaining circuit inventory for the both production and corporate networks
• Assist TEM provider with maintaining an accurate Service Inventory - organize and understand collateral that contributes to building and maintaining a telecom management inventory
• Track and report Moves, Adds, Changes, and Disconnects - MACD's via an internal Task application
• Contract & Invoice Interpretation - understands Telecom invoices, and can tie billed amounts to contract rates
• Invoice-to-Contract Analysis & Validation - identify overcharges and invoicing errors, as well as ascertain cost and usage baselines in order to establish trending of services and usage
• Service Procurement - Execute purchase orders for certain telecom services, and ensure timely internal approvals occur.
• Partner with client’s accounts payable team and TEM provider to ensure timely billing and payment cycle
• Identify, quantify, propose and implement process improvements to improve cost, billing and payment cycle time and accuracy/quality of system
• Establish and maintain professional relationships with telecom suppliers and client stakeholders