WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

WNS has the following opportunities available:

• National Certificate in Generic Management NQF 4: for Team Leaders and Group Managers
• National Certificate in Contact Centre and BPO Outsourcing NQF 3 for Contact Centre Lead Associates and Senior Associates

Requirements to be eligible:

Contact Centre and BPO Outsourcing NQF 3

• Communication at NQF Level 2 (Grade 10).
• Mathematical Literacy at NQF Level 2 (Grade 10).
• Computer Literacy at NQF Level 3 (Grade 11).
• Tenure 6 months
• Clear disciplinary record
• No absence phasing

Generic Management NQF 4

• Communication at NQF Level 3 (Grade 11).
• Mathematical Literacy at NQF Level 3 (Grade 11).
• Computer Literacy at NQF Level 3 (Grade 11).
• Tenure 6 months
• Clear disciplinary record
• No absence phasing