Accounts Receivable with Italian

  • Full-time

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.

About WNS Romania:
WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes. 
We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.
Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals. 
We are most admired for our people, partnership approach, performance and domain expertise. 
You will enjoy:

  • Bonuses for your results
  • A great office, a friendly atmosphere and a multinational environment
  • Wide range of development and training options (including soft skills and language courses)
  • Free coffee and fruits to keep you energized but also medical coverage 
  • Bookster and Benefits Online for you to enjoy your hobbies
     

Job Description

  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

  • Communicating with the client (including other internal departments), travel agents, sales offices or other external parties in relation to processed activities and solving issues;

  • Communication and cooperation with supervisor to ensure both contractual and operational SLA’s / KPI’s are met (responsibility of delivering data within agreed deadlines);

  • Responsibility for processing accounts receivable transactions; OTC reports and miscellaneous invoices to ensure that the SLA’s / KPI’s related to all the activities are achieved;

  • Responsibility for the activities assigned;

  • Processing internal accounting documents (corrections, reclassifications etc.);

  • Booking of the documents in order to assure the accuracy and timeliness according to the procedures and SLA’s in place

  • Collection, Customer Master Data creation and/or amendments, Order Management, Cash Allocation, Bookings, Reports like: Aging, Peak season monitoring, Forecast , Classification of documents for big customers, Riba.

  • Develops good client relationships and good relations with the colleagues (within the project);

Qualifications

  • F&A exposure with OTC process knowledge (at least 1 year experience in Collection);

  • Experience of SAP Accounts Receivable systems preferable;

  • Fluency in Italian language (C1 level) and good command of English is a must;

  • Capable to work under pressure and with tight deadlines

  • Keen to take ownership responsibility;

  • Proactive in solving day to day issues;

  • Good communication and development skills;

  • Good all round Excel skills.

  • Client Management.

Additional Information

Team player & positive attitude are a must. Also this person has to be detail and client oriented, quick learner and to possess good time management skills, to be able to work under pressure, a very good attention to details and analytical skills are required

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