Deputy Manager - Ops - Claims Processing - REF5247M

  • Magarpatta Inner Circle, Cybercity, Magarpatta, Hadapsar, Pune, Maharashtra 411028, India
  • Full-time

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.


Job Description

  • The position is responsible for Effective Resource & Skills Management across Business Claims Area
  • Working with stakeholders such as BU/Horizontal HR and L&D, in order to understand the skills and areas for development for all assigned resources, and proactively identify and leverage opportunities for continued development of skill and industry expertise
  • Understanding the business unit / Horizontal strategies as they relate to required skills and expertise, and contributing to action plans to leverage and grow the business units capabilities
  • Proactive analysis of data such as resource utilization, bench management and resource forecasting and providing recommendations as appropriate
  • Measuring, monitoring and improving the usage of resource management systems and processes, and working to ensure systems are continually updated
  • Accurate and current data for trending, attainment and forecasting, and that all resource management processes are being followed
  • Maintaining a skills matrix which will provide a comprehensive view of skills across business units and service lines
  • Ensure 100% adherence to Client Contract compliance pertaining to employee skill/experience
  • Ensure weekly, Fortnightly and monthly reporting and MIS and that these reports are shared diligently and accurately with the relevant stakeholders and Senior Management
  • Keep abreast of better practices in resource management, and recommend and implement improvements as needed

Desired Skills and Experience:

Relevant experience in Claims Management (preferably UK Claims) with a large organization, preferably in a BPO/BPM set up
Strong Interpersonal skills
Strong Data analytical skills



Additional Information

Need to work as per UK shift timings


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