WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.

WNS China - Established in 2012, has been delivering the full spectrum of BPM services with focus on Mandarin, Cantonese, Thai, Japanese, Korean, Indonesian (Bahasa) language capabilities
Provides industry-specific services to China, Hong Kong, Singapore, Korea, Japan, Taiwan, Thailand, and Indonesia

Why Join Us?

At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.

Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

Brief Job Description:

§  Provide helpdesk support and resolve problems to the end user’s satisfaction

§  Assist with users to complete pending tasks

§  Provide required system training per client needs.

§  Log and track all application and incident requests in appropriate system till resolved.

§  Perform System UAT and provide feedback timely to develop team and maintain DPMs up to date

§  Provide regular status report to team lead and client of all issues received, pending, and resolved issues

§  Successfully handle most functional issues, escalate incidents to develop team on a timely manner

§  Require minimal supervision to manage daily activities and be able to meet published deadlines for activities

§  Ensure all work is performed in accordance with targets and adheres to SLA

§  Accurate, efficient and organized within daily responsibilities

§  Adaptable to learn new processes, concepts, and skills

§  Demonstrate the ability to work as part of a team

§  Fast learning capability, good analytical skills

§  Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to

Working Conditions

Client holidays are observed instead of local holidays 

§  Must be a good team player

§  Responsibility and accuracy in the completion of received tasks

Knowledge:

§  Excellent oral and written communication skill in Japanese is a must

§  Good written English skill preferred