WNS Global Services Inc.(NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.

About WNS Romania:
WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes. 
We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.
Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals. 
We are most admired for our people, partnership approach, performance and domain expertise. 

You will enjoy:

• Bonuses for your results
• Meal Tickets (15 RON/Day)
• Wide range of development and training options (including soft skills and language courses)
• Medical Coverage and Dental discounts
• Bookster and Benefits Online for you to enjoy your hobbies

POSITION PURPOSE AND OBJECTIVES

The position of EMEA AR, Collections and Cash Applications Specialist is responsible for overseeing the day to day collection efforts of the EMEA Region Trade receivables, and reports to the EMEA Accounts Receivable Manager. The EMEA AR and Collections Specialist is also responsible for Cash application activities and the daily multilingual Collections applying a white-glove approach.

Ideal Candidate for the Accounts Receivable Specialist & Collections:

·        Fluency in Italian language required and also in a 2nd language - if possible: Spanish

·        Good command of English is a must

·        Collections experience is essential

·        Strong numeracy skills

·        Good all-around Excel skills

·        Experience of Accounts Receivable system

·        Accuracy and attention to detail

·        Works well to deadlines and targets

·        Good communication and development skills

·        Keen to take ownership responsibility

·        Proactive in solving day to day issues

·        Ability to pick up new tasks quickly

·        Team player

·        Flexible approach

Key Accountabilities:

Collection Activities

·        Proactively manage collection of debt on assigned country portfolio, using established business rules, processes and methodology

·        Timely resolution of queries / disputes, via liaison with both the external customer and our internal customers (Business Units, Sales, Billing Teams, Treasury)

·        Priorities and manage a challenging workload, whilst maintaining high levels of professionalism and customer satisfaction

·        Ensure that all communications – both internal and external are accurately documented

·        Daily / Weekly / Monthly reporting and account reconciliations

·        Working to strict monthly targets as assigned by the EMEA Collections Manager

·        Work as part of the Collections team to drive best practice in Collections activities, to improve DSO and cash-flow, and minimize ageing debt

·        Month end reporting and reconciliations

Accounts Receivable Activities

·        Ensure that all unresolved / unidentified receipts are closed on a timely basis

·        Ensure that receipts are applied timely and accurately to each customer’s account.

·        Manual Journal and adjustment postings (Refunds, Tax Adjustments, Bank Charges, Discounts, Small Amount Write offs)

·        Month-End Activities – including cash reconciliations and reporting

·        Assist on various requests associated with cash/receipts during walkthroughs and audit.

·        Prepare any ad-hoc reports as requested.

Other

·        Communication and cooperation with supervisor to ensure both contractual and operational KPIs are met (responsibility of delivering data within agreed deadlines);

·        Communicating with the client (including other internal departments), credit controller, sales

offices or other external parties in relation to AR process;

·        Develops good client relationships and good relations with the colleagues (within the project);

·        Actively seeks opportunities for Continuous Improvement initiatives in cooperation with Team Manager;