We deliver value to our customers by bringing operational excellence, deep industry and functional knowledge to critical business processes. Our customers comes from various industries, such us: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.

We will welcome you in a global team and in a friendly work environment where you can professionally evolve. Looking forward meeting you!

Subject Matter Expert role is a key function for PTP process. 

Areas of responsibilities are : 

 1. IS VHD tickets (defects):

• supports WNS team members with resolution of user related tickets;
• captures and owns system related tickets and ensures end-to-end resolution, including regular follow-ups;
• performs UAT for defect fixes and coordinates with other P2P Teams, to complete testing;
• provides regular updates to SGFA SME.

2. Change Requests:

• performs UAT for Change Requests and coordinates with other P2P Teams, to complete testing.

3. P2P BAU Support:

• supports WNS P2P Teams with resolution of complex issues.
• ensures the regular OCR Training: planning, preparation and actual training.

4. Cashflow Forecasting:

• ensures the accurate preparatin and ontime deliver of Cashflow Forecast and Actual Spent reports and analyses;
• ensures the integrations of latest enhancements agreed/adopted into the reporting and analysis activity;
• ensures that the documentation is constantly updated with the lates enhancements agreed and adopted.

 5. RPA:

• Overall responsible of RPA initiatives:
• ensures proper documentation of P2P process or activities being subject of RPA initiatives;
• ensures the availability of metrics specific to the P2P processes or activities being subject of RPA initiatives (volumes, TAT's, FTE's);
• organizes walk-through sessions with RPA Team and relevant P2P Teams;
• ensures other RPA specific requirements are up to date (questionnaires, process flows, reporting of progress etc.);

6. Projects:

• supports the UAT for GPW implementation Project

 7. Training:

• ensures all P2P activities and processes are properly documented;
• ensures the DPM's are kept up to date.
• supports the GPO P2P Process Specialist with the update and preparation of GPM training materials.

8. Country specifics:

•  supports the adoption of country specific requirements within P2P processes.

9. SLA and KPI:

•  supports the preparation of SLA and KPI's;

• Strong English verbal and written communication skills 
• ERP System strong experience (at least 5 years) SAP PTP modules - VIM, ICC, OCR, SRM, MDG
• Detailed Oriented/ Analytical
• Result Oriented/ Problem Solving
• Time Management
• Proactive
• Customer Focus
• Technical background 
• Advanced in MS. Office (Excel, Word, PowerPoint)

We offer:

• Bonuses for your results
• Meal tickets (15 RON/Day)
• Wide range of development and training options (including soft skills and language courses)
• Medical coverage & Dental Discounts
• Bookster and Benefits Online for you to enjoy your hobbies