Sr. Consultant - Transition - Philippines

  • Vector Two, Northgate Cyberzone Northgate Ave, Alabang, Muntinlupa, 1781 Metro Manila, Philippines
  • Employees can work remotely
  • Full-time

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.

WNS Philippines - Established in 2008, WNS Philippines has been delivering the full spectrum of BPM services – in customer interaction services, finance and accounting, research and analytics, technology solutions and industry-specific businesses for more than 10 years. With more than 8,000 employees spread across 11 sites located in 4 key cities, Quezon City, Pasig City, Muntinlupa City, and Iloilo City – WNS is one of the fastest growing centers in the country.

Why Join Us?

At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.

Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

-Own end to end project management plan - Initiation, Planning, Execution, Monitor and Control and Completion or closure of Project
Understand the Transition Plan, focus on timelines and assumptions & seek clarifications if any
-Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
-Project planning – estimating timelines, costs, resource requirements and execution
-Conduct detailed transition planning in accordance with defined service go-live commitments
-Create detailed RACI matrix at the planning stages with all cross-functional team members
-Track day-to-day tasks as per project plan, highlight risks & put in place mitigation action plans
-Establish governance and meeting cadence with customers and cross-functional teams
-Validate output by functions before it is sent to the customer, e.g.:  Training plans, SOP tracker etc.
-Prepare Tollgate report-out docs & own completion of all tollgate deliverables including travel and site readiness (if applicable)
-Escalate pending activities as per communication plan & escalation matrix for the project
-Maintain Action, issue, risk logs and keep the teams updated about changes in status through proactive communication
-Coordinate with customer PMO – on dependencies, risks & issues
-Manage relationships with the customer stakeholders & also  internal teams throughout
 -Act as a coach and trusted advisor for the clients in the transition/migration journey and sales cycle
-Support the TL in running transition workshops – both for internal stakeholders and clients
-Schedule calls as per governance matrix and prepare materials for calls as relevant
-Conduct Transition Planning in accordance to defined Process Go Live commitments.
-Schedule calls as per governance matrix and prepare materials for calls as relevant
-Work with Client Project Manager and WNS teams to ensure that all contractual milestones and deliverables related to transition projects are met

Qualifications

Graduate in any field, PMP certification (nice to have). Must have an in depth experience transitioning BPO

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