HealthHelp - A WNS Company (www.HealthHelp.com), is the leader in the field of healthcare utilization & care management. We have gained this position by actively working to change out-of-date practices with a collaborative, non-denial based approach. Our methodology helps payors achieve a higher return on investment, gives providers education programs that better inform physicians, and ensures quality and safety for the patients needing treatment.

HealthHelp’s innovative approach and strong IT capability in specialty benefits management means that staff will move healthcare forward when provided with evidence-based solutions and second opinions. HealthHelp's staff is comprised of healthcare professionals who make a difference every day. HealthHelp has a desire to fill their company with talented and innovative people who want a career path filled with success and personal growth.

Our specialty benefits management services are broad and include, Cardiology, Oncology, Radiology, Radiation Therapy, Sleep Care, and Musculoskeletal Care. HealthHelp has two locations in Houston, one a corporate office and the second a state-of-the art contact center. HealthHelp is also proud to have another such contact center in Albany, New York.

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.

HealthHelp’s Project Management Office (PMO) is critical to support HealthHelp’s growth through flexible but structured project management best practices.  The Project Manager of the PMO team for internal projects will oversee all aspects of projects across our clients, managed programs and operations including IT, Business Intelligence and Medical Economics.   The responsibilities include successfully implementing strategic projects for new and existing clients managed by HealthHelp and internal operational excellence projects on-time, within budget and with the highest quality.

Job Summary

·         Establishing a clear project charter / scope, project plans with deadlines, assigning responsibilities, monitoring and reporting accurate project health and progress

·         The role includes coordinating across HH departments to promote a collaborative approach to deliver successful outcomes

·         Successful projects will ensure that deliverables are on-time and fall within the applicable scope and budget

·         Project Manager - PMO will rely on his / her experience and judgment to plan and accomplish projects

·         Lead and direct the work of others, accept ownership for accomplishing new and different requests and explore opportunities to add value to job accomplishments

·         Ideal candidate must have a thorough understanding of:

o    PMO strategies and operations

o    Project Management Methodologies

o    Extensive cross functional stakeholder management experience

o    The ability to execute and interact with business stakeholders and cross-functional teams to ensure project objectives are achieved

Key Responsibilities:

The job duties listed below are typical examples of work performed by positions in this job classification, and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities

Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

• Perform Project Management on one or more concurrent client and internal strategic projects across HH
• Lead project teams through initiation, planning, executing / monitoring and controlling, and closing of designated projects in a timely manner
• Ensure project work is well-defined and planned; This includes thorough scope definition, estimation, cost-budgeting, resourcing, scheduling, and placing under ongoing change control
• Ensure effective risk, issue, action, and change management, including timely decision making for risks and changes, timely issue resolution, and comprehensive action management
• Establish, maintain and execute an effective communications plan serving all stakeholder needs. Ensure team clarity on objectives, scope, and roles, and communicates the work plan with regular and meaningful reports on status and performance
• Assist with stakeholder management by exhibiting good listening, speaking, writing, and negotiating skills
• Work in collaboration across stakeholders and teams for successful delivery outcomes
• Responsible to ensure stakeholder satisfaction that the work scope is completed in a quality manner, within budget and on time
• Keep the HH Functional Leads / internal management stakeholder up to date to minimize uncertainty and avoid any surprises through effective communication
• Meet with HH functional owners to review current project status reports
• Monitor and manage project performance inclusive of cost and team performance.
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques established as a part of HH PMO toolkit
• Measure project performance using appropriate tools and techniques defined as a part of HH’s PMO methodology and framework
• Create and maintain comprehensive project documentation
• Adhere to enterprise PMO established best practices and tools for consistency across all projects
• Evaluate and continuously improve the Project Management Standards, Tools and Templates
• Adhere to HH PMO Playbook standards by conducting project quality reviews
• Gather feedback from customers (internal and external) on the use and effectiveness of the HealthHelp Project Delivery
• Perform other duties as requested to support the Project Office and HH Business Units

Minimum Qualifications and Experience:

·         Requires a BS / BA in a related field;

·         3+ years of project / program management experience;

·         Experience working in the managed care / healthcare insurance industry strongly preferred

·         Utilization management experience strongly preferred

·         Medicare / Medicaid experience preferred

License/Certifications:

PMP (Project Management Professional) a MUST

Certified Scrum Master (Scrum/Agile) certification will be a value add

Lean Six Sigma, Green Belt (or higher) certification

All your information will be kept confidential according to EEO guidelines.