Why Join Us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of Outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

About WNS:
WNS Philippines - Established in 2008, WNS Philippines has been delivering the full spectrum of BPM services – in customer interaction services, finance and accounting, research and analytics, technology solutions and industry-specific businesses for more than 10 years. With more than 8,000 employees spread across 11 sites located in 4 key cities, Quezon City, Pasig City, Muntinlupa City, and Iloilo City – WNS is one of the fastest growing centers in the country.

Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide. 

The incumbent shall function as a change agent in the relevant business area and shall be responsible for:

• Excellent Stakeholder Management skills
• Able to work under pressure
• Great Problem Solving Skills
• Driving quality deployment in the Delivery Center
• Driving customer Impact Projects
• Driving Six Sigma and Lean Deployment
• Driving QNS for the aligned area
• Driving SLA adherence / Customer CTQ
• Ensuring all parameters are met and corrective and preventive actions are taken
• Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores
• Driving inputs from VOC/ CSAT / NPS for improvements
• Contribute and present in client/customer reviews/meetings
• Adhere to compliance to Quality standards (ISO)
• Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRM, Operations-review, dashboards, BQCs)
• Follow appraisal and feedback mechanism
• Driving Continuous Improvement projects
• Initiate and best practice sharing across the team
• Driving people development by aligning to the Quality DNA program
• Driving culture of data based decision making
• Adherence and completion of WNS Quality Role Roadmap requirements.
• Will also manage a team of Quality Analysts and will be responsible for coaching, mentoring and guiding the team to achieve quality goals and targets.

• Minimum Academic Qualification :  College Graduates  (15 Years) basis our specific role requirement, Education Proofs to be submitted at the time of Joining/Offers.
• System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet and web-based applications
• Language proficiency ( English)  - Good/ Excellent
• Black Belt Certified Preferred – However Green Belt Certified & Black Belt Trained Mandatory.
• Should possess good analytical skills, communication and negotiation skills.
• Self Starter, Confident, should be excellent in stake holder management (Internal & External) & Change Management
• Team Handling Skills
• Willing to travel across sites & locations within the country or abroad
• Accuracy & integrity in data handling
• Ability to work with people and teams of diversified / different priorities
• Excellent knowledge of Excel, Word, Power point & Minitab.