WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.

WNS Sri Lanka - Established in 2004, WNS Sri Lanka has been delivering the full spectrum of BPM services – in  Customer Interaction Services, Finance and Accounting, Consultancy and Professional Services and Industry-specific Businesses for more than 15 years. With more than 800 employees operating out of 2 locations and providing ultimate business solutions.

Why Join Us?
At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.

Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

The Assistant Manager is responsible for supporting all the financial aspects of the business. This involves carrying out the monthly management of the cost base and ensuring the plan reflects the latest view of the budgets.

He or she will be expected to conduct cost review meetings with cost managers, Head of’s and finally with the Directors in each respective finance area. Assistant manager is required to confidently challenge back on the cost incurred addressing on any possible risks and opportunities that will materialize in the cost base. These meetings will be used to make decisions on how the business will operate.

Assistant manager should be capable of working under heavy pressure and deliver on time and accurately whilst ensuring the team motivation is at a high level.

The Assistant Manager is responsible for the timeliness and the accuracy of the deliverables , meet client's expectations with related to SLAs, motivate team to achieve continuous improvement

Operational Parameters
• Oversee the Administration and Governance of the business processes entrusted to the Life team.
• Develop and maintain a healthy relationship with the relevant stakeholders on and off shore.
• Responsibility for managing a team dedicated to BSM and Governance.
• Manage the various internal and external regulatory deliverables, such as quality and process audits,
• Support the various operational and non-operational WNS initiatives.
• Responsible for administrating of Life reconciliation platform (ARCS).
• Ownership of allocated processes and ensuring all process deadlines are met and leading the team to achieve them
• Communicate any service delivery issues, deviations or potential delays in achieving deadlines, to the Team head
• Ensure quality standards laid out are met for the processes owned
• Ensure Detailed Procedure Manuals are reviewed and updated accordingly for the owned processes and required signed off from client
• Ensure information related to the processes owned are maintained in the agreed format and timely updates if required
• Ensure to communicate/update all FRCF controls changes
• Ensure providing required support for FRCF and external audits
• Ensure to keep client informed on any identified issues on deliverables

Customer Satisfaction
• Proactively handle service delivery issues, deviations or potential delays in achieving deadlines by keeping the relevant parties informed
• Meet client expectation’s as measured by monthly service delivery reviews [Agree, Strongly agree ratings]
• Maintain good working relationship with on shore peers
• Steers the organization with a clear and focused view on the shared goals between client and organization; holds resources together during tough times
•  Takes complete accountability for delivery; keeps own and team energy levels sustained to find solutions

Transformation, Innovation and Process Improvements
• Identify areas of improvement in processes owned and informing the management to obtain approval to implement  change
• Proactively drive quality procedures and ensure that team members are trained and certified for quality practices
• Suggest automating opportunities of the process by removing manual steps and introducing formulas or macro
• Operational Development and Continuous Improvement
• Proactively engage with the process improvement and improve the quality of the deliverables
• Continuously engaging with the team to improve the current BAU and improve the efficiency of the processes

Team Management
• Conducting One to One discussions and Provide feedback on Development and Ratings
• Contribute actively to maintain and increase team satisfaction level
• Support ISO, Six Sigma projects to improve process performance on a consistent basis
• Establish rapport with team members and across-teams
• Identify barriers to team functioning and discuss possible solutions with the relevant party/parties
• Succession Planning to the team members
• Supporting the team members to meet their deadlines

**This is an example for reference, Kindly edit basis role requirement**

Experience
• Minimum 4 or more years relevant experience in accounting practice or finance department of large commercial organization, with people management expertise.

Qualifications
• Passed Finalist of internationally recognised accounting body (ACA, ACCA, CIMA or equivalent)
• Min 5 Years of relevant experience
(OR)

Soft Skills
• Excellent data analystical skills & communication skills
• Decision making ability & Attention to detail
• Customer Centricity & Professional mannerism
• Agility and Adaptability
• Should be Proficient in Microsoft office package (Word/Excel/PowerPoint) to delivery day to day operational tasks