WJ & Company is looking for a talented and unique IT Help Desk Technician for a multi-conglomerate company known all over the world.  This is your opportunity to play a key role in providing support and running with the big dogs if you haven't already.

Our Mission

WJ & Company is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients.  We have a strong moral code that includes the service of goodness without expectations of reward.  We are motivated by the sense of responsibility and servant leadership.

• Serving as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology 
• Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application 
• Following up on any outstanding issues with customers regarding status and closure of incidents/requests 
• Manage user accounts updates, password resets 
• Troubleshooting and resolve all hardware, software and network problems 
• Escalate issues to second and third level support teams 
• Document procedures, FAQs, and inventory of assets 
• Must be willing to travel up to 10% of time

• Strong working knowledge of core applications including Windows 7, Microsoft Office, Imaging Software, and Active Directory 
  
• Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools 
• Experience installing, repairing and configuring laptops, personal computers, desktops, printers, and peripherals.
• Experience in troubleshooting software and hardware
• Experience with LAN and cabling
• Excellent problem-solving, communication and interpersonal skills 
• Ability to prioritize and organize work to meet defined SLA's 
• Be able to work as a team member 
• Any mobile phone support experience is required

• Associate's degree or higher with at least 1 year of Corporate Help Desk or PC/Network Technician experience, or the equivalent combination of education and/or experience 
• Knowledge of Windows XP/7, Office 2007/2010/2013, PC hardware, Remote Support and VPN 
• Must have Linux experience

All your information will be kept confidential according to EEO guidelines.