Responsibilities:

• Lead, mentor, and engage team members to ensure adherence to SOPs, foster best practices, and promote a customer-centric approach in all operations
• Oversee and manage cargo booking, tracking, and updates across all shipment types, including FCL, LCL, FTL, LTL, air, and parcel. Ensure seamless end-to-end customer service, from booking to delivery
• Maintain strong relationships with customers through consistent, proactive engagement. Address complex customer needs and inquiries, escalating and resolving issues promptly
• Facilitate clear and ongoing communication with customers, carriers, and internal teams to maintain operational transparency and efficiency
• Ensure all customer accounts are accurately documented and readily accessible for team use, maintaining data accuracy in Cello and related systems
• Analyze service and cost data, identifying trends and opportunities for cost savings and operational enhancements. Lead the implementation of process improvements to elevate performance and reduce expenses
• Generate regular reports (e.g., service failure, claims, P/L) to monitor trends and support informed decision-making
• Identify operational challenges, collaborate with management to devise strategic solutions, and provide insights to drive long-term improvements
• Facilitate effective communication with other branches, travel as required, and collaborate with branch teams to troubleshoot and resolve issues.

• 5+ years in logistics, including at least 2 years in a managerial or supervisory role, preferably with exposure to operations, ocean freight, drayage, or multi-modal freight
• High school diploma or GED required; Bachelor’s degree in logistics, supply chain, or a related field preferred
• Bilingual in Korean and English preferred
• Proficiency skills in Microsoft Office applications (Excel, PowerPoint, Word, Outlook), with strong expertise in Excel (VLOOKUPs, pivot tables)
• Highly organized and detail-oriented, with a strong ability to prioritize tasks and work efficiently in high-pressure environments
• A collaborative leader who can engage and motivate team members, fostering a positive and productive work environment

All your information will be kept confidential according to EEO guidelines.

 *** NO C2C ***