For More Open Positions Visit us at:
http://recruiting.woongjininc.com/

Our Mission

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

• Ensure SOP compliance, make updates as needed, and uphold best practices to meet customer needs

   

• Manage cargo booking, tracking, and updates across FCL, LCL, FTL, LTL, air, and parcel shipments

   

• Deliver comprehensive customer service from booking through to timely delivery

   

• Coordinate daily with customers, carriers, and internal teams to maintain seamless communication

   

• Maintain accurate and accessible account documentation for team use

   

• Increase customer satisfaction and business volume through consistent, proactive contact

   

• Identify account issues and collaborate with management to develop solutions

   

• Analyze service and cost data to support business improvement recommendations

   

• Implement process improvements as needed, ensuring data accuracy in Cello and related systems

   

• Generate reports (e.g., service failure, claim, P&L) as required and monitor trends for action

   

• 2+ years of logistics experience, preferably in operations, ocean, drayage, or freight

   

• High school GED required; Bachelor’s degree preferred

   

• Bilingual in Korean and English preferred

   

• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)

   

• Strong written and verbal communication, customer engagement, and problem-solving skills

   

• Self-motivated, organized, and capable of handling high-pressure environments

   

• Proficient in Microsoft Outlook and Office applications, including PowerPoint, Word, and especially Excel, with expertise in VLOOKUPs and pivot table

   

• Able to engage and work directly with customers

   

• Solutions-oriented with a proactive mindset

   

• Highly organized with strong attention to detail

   

• Willingness to expand knowledge across various transportation modes

   

• Comprehensive knowledge of the logistics industry

All your information will be kept confidential according to EEO guidelines.

 *** NO C2C ***