For More Open Positions Visit us at:
http://recruiting.woongjininc.com/

Our Mission

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

We are looking for a highly motivated individual to join us as a Customer Service Coordinator. You will be primarily responsible for handling customer queries in a professional and timely manner. Also, you should be able to conduct follow-up calls and send promotional emails to clients. To perform well in this job role, you should display strong leadership skills and problem-solving abilities. Other essential roles include:

• Providing the clients with product and service knowledge  

• Communicating to co-work with Support related teams in Korea HQ

• Identifying and resolving any urgent customer service queries  

• Providing regular training sessions and workshops to the clients

• Responding to client queries via phone calls and emails  

• Maintaining the printers and parts in the demo room

• Addressing any customer queries in a professional and timely manner  

Salary: $55K- $65K

• Bachelor’s degree

• Must be eligible to work in the US.

• 2-3 years of experience as a Customer Service Coordinator or a similar role in Manufacturer

• Strong analytical and problem-solving abilities

• Good computer skills (MS Office)

• Good time management and organizational skill 

• Good verbal and written communication skill

• Having an eye for detail

• Ability to offer excellent customer service.

• Proficiency in English

• Color management skill and digital textile printer industry experience are preferrable.

• Editing skill for Illustrator, Photoshop etc. 

All your information will be kept confidential according to EEO guidelines.

 *** NO C2C ***