For More Open Positions Visit us at:
http://recruiting.woongjininc.com/

Our Mission

WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients.  We have a strong moral code that includes the service of goodness without expectations of reward.  We are motivated by the sense of responsibility and servant leadership.

• System VOC collection

• Assign and assist with ticket completion using OpenITSM as Service Desk Agent

• OpenITSM Training for new users

• Main point of contact for OpenITSM issues. Escalate issue to HQ if unable to be resolved.

• System Master Data management - Data Gathering / Compilation / Updating / Finalization

• Performs gap analysis to identify opportunities for process improvement or management control of work flow

• Technical Support – providing guide Individual employee upon solution provided by HQ

• Bachelor Degree

• Communication skills – written, presentation skills, etc.

• Managing internal tasks and report to relevant member

• Strong problem-finding skills

• Must have an experience in end-user support

• Ability to multi-task and deliver work under tight deadlines is essential

Ability to commute:

• Ridgefield Park, NJ 07660: must be able to commute (Required)

*** All your information will be kept confidential according to EEO guidelines. ***

***NO C2C***