IT Helpdesk

  • Contract

Company Description

Woongjin, INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients.  We have a strong moral code that includes the service of goodness without expectations of reward.  We are motivated by the sense of responsibility and servant leadership.

Job Description

Essential Job Duties:
• Install and configure PC’s and Mac’s, printers and peripherals within established standards and guidelines
• Install new hardware and software upgrades requested from users
• Analyze and solve technical problems by using problem-solving skills
• Conduct analysis and troubleshooting via telephone, email and using remote assistance
• Resolve technical problems with computing equipment and software
• Assist visitors and VIPs with the ongoing usability of PC, peripheral devices and software
• Provide on-site technical support and end-user technical training at assigned sites which may include travel to remote sites
• Create and update Microsoft-based OS Image and Apple OS X for internal usage
• Create and update PE bootable Windows disc for deployment purpose
• Provide technical support for IT services in conference rooms
• Assist employees in company events, such as exhibits
• Install and perform maintenance on proprietary system/s
• May be asked to lead Projects and/or technology evaluations and make recommendations to Management team
• Able to travel up to 20% to remote offices located in US


• 2 year degree or better OR equivalent work experience with HS degree Or Military experience

• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• 3+ years of related experience

• Great customer relation skills
• Sensitivity to working with an ethnically, linguistically, and culturally diverse environment
• High level of organizational skills and attention to detail
• Knowledge of Windows OS in enterprise environment
• Understanding of PC technology (MS office, Internet, Windows)
• Project Management Fundamentals

Additional Information

All your information will be kept confidential according to EEO guidelines.