Logistic Operator _ Transportation

  • Plano, TX, USA
  • Contract

Company Description

Our Mission

Woongjin is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients.  We have a strong moral code that includes the service of goodness without expectations of reward.  We are motivated by the sense of responsibility and servant leadership.

Job Description

•        SOP/Work Instructions maintenance and ensuring operational best practice in line with customer requirements as well as ensure operational SOP compliance

•        Make booking of cargo (FTL/LTL) delivery to carrier correctly, make sure carrier make appointment with warehouse and pick up cargo on time, track cargo moving status

•        Troubleshoot all happenings from booking to cargo delivery with in a timely way

•        Daily liaison with customer, carriers, internal staffs

•        Maintaining essential account documentation with up to date information and ensuring that it is collated and stored so as to be readily accessible

•        Increase customer satisfaction and business share through regular contact (i.e., phone, email)

•        Monitor account issues and communicate/liaison with management to implement/drive solutions

•        Recommend when needed changes in current processes

•        Reporting as needed (Service failure report, claim/damage report, others)

•        Accuracy of data entry into Cello and other systems as needed

•        Monitor trends and report changes to Management for action

Qualifications

•        Education: College preferred

•        4-5 years in FTL/LTL Truck dispatching experience 

  • Experience with NAFTA/USMCA cross border transportation preferred. 
  • Small team management experience a plus.

•        Outlook, Microsoft Office application such as Excel/Power point/Word

•        Excellent written and oral skills (English)

•        Able to engage and work directly with customers

•        Problem solver mindset

•        Self-motivated

•        Organized

•        Handle high pressure and fast pace operations as needed

•        Strong work ethic

•        Open to learning other modes of transportation as needed

Additional Information

All your information will be kept confidential according to EEO guidelines.