Freight Claim Specialist

  • Plano, TX, USA
  • Contract

Company Description

 
Our Mission

Woongjin, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients.  We have a strong moral code that includes the service of goodness without expectations of reward.  We are motivated by the sense of responsibility and servant leadership.

Job Description

  • First line of contact for the resolution of logistics claims and complaint; answer questions for customers, carriers, and brokers regarding claims issues
  • Collect information on all incidents including damage to trucks/trailers, cargo damage and property damage
  • Manage and handle the claim process for logistics related complaints, and process damage claims
  • Analyze data to determine claim’s validity; evaluate independent reports, including video, written incident reports, valuation estimated, etc.
  • Use data, statistical and trend analysis, and observation analysis to identify root cause of freight damage exceptions and recommend counter measures to address or mitigate damage occurrence and liability exposure
  • Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
  • Communicate results to the customer or carriers within the opening 72 hours. Discuss, provide, and recommend an action plan to the management team
  • Notify involved parties of claim filings and/or rejected claims and work with the claimant to understand the value of damaged products and how the product should be handled
  • Enter and track claims in TMS and WMS system
  • Determine next steps and order inspections in order to support the claim with the customer or carrier in an effort for resolution
  • Email updates on progress or conflicts regarding the accident to all internal parties involved
  • Escalate and coordinate with External Claims Adjusters (e.g., insurance carriers) as needed
  • Negotiate and determine timely settlements and claim resolutions, process payment requests and final case paperwork following discussion of valid claims with customers, carriers, and appropriate personnel
  • Develop and maintain Standard Operating Procedures (SOPs) for logistics processes and claims
  • Monitor controls of paperwork and processes that impact claims such as timely communications of any exceptions and proper handling of PODs
  • Other clerical and/or administrative work

 

Qualifications

  • Bachelor’s degree with minimum 9 years of freight claims processing experience that includes minimum 1 year experience as a Manager, supervisor, or a trainer
  •  Prefer some experience or education in Contract Law
  • Excellent verbal and written communication skills; people skills; ability to communicate information in a clear and understandable manner
  • Strong critical thinking and planning ability; balancing accountabilities; flexibility to work in a fast-paced, team environment
  • Proficient with in Microsoft Office products including Excel, and with web-based applications, claims database software and the ability to produce reports to support findings
  • Great attention to detail, organization, cross-group collaboration, and project management skills

 

Physical Demands:

  • The position requires the ability to talk and hear while performing the duties of this job.
  • Notify involved parties of claim filings and/or rejected claims and work with the claimant to understand the value of damaged products and how the product should be handled
  • Enter and track claims in TMS and WMS system
  • Determine next steps and order inspections in order to support the claim with the customer or carrier in an effort for resolution
  • Email updates on progress or conflicts regarding the accident to all internal parties involved
  • Escalate and coordinate with External Claims Adjusters (e.g., insurance carriers) as needed
  • Negotiate and determine timely settlements and claim resolutions, process payment requests and final case paperwork following discussion of valid claims with customers, carriers, and appropriate personnel
  • Develop and maintain Standard Operating Procedures (SOPs) for logistics processes and claims
  • Monitor controls of paperwork and processes that impact claims such as timely communications of any exceptions and proper handling of PODs
  • Other clerical and/or administrative work

Additional Information

All your information will be kept confidential according to EEO guidelines.