Claim Operator - Bilingual (Korean/English)

  • Plano, TX, USA
  • Contract

Company Description


Our Mission

WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients.  We have a strong moral code that includes the service of goodness without expectations of reward.  We are motivated by the sense of responsibility and servant leadership.

Job Description


  • File shortage claims based on shortage investigation from SP report mgmt, theft notification, WH notification
  • File damage claims based on damaged returns
  • Update new claims and remove closed/paid claims from recovery list
  • Communicate with 3PL/Carrier/Client to recover claim payment, review declines if valid
  • Gather BOL, POD, different invoices from GMP, WMP
  • Gather/analyze claims, payment data on monthly basis for reporting
  • Update all outbound information needed for all invoices and determine ownership of each line item
  • Review invoice deductions to determine credit validity
  • Review UPS tracking to determine credit validity
  • Update SP report on weekly basis to share with Client claim team for review
  • C/call with carrier/client to discuss/resolve escalated issues (need basis)
  • Gather claim documents to send to insurance
  • Validate which invoice needs to be added to documentation for insurance recovery.
  • Gather all claims information for insurance claims, send to SFM no later than the 10th
  • Investigate and support as needed
  • Perform other duties as assigned.



  • Prefer to relevant experience(less than 3yr) in a claim operation position
  • Proven track record for honesty and integrity within his/ her business past.
  • Excellent written and verbal communication skills.
  • Strong attention-to-detail, accuracy, problem-solving skills.
  • Ability to accomplish tasks in a timely manner.
  • Computer skills: ability to understand and perform job tasks using computer programs, especially for MS Office Products (particularly excellent for Excel).
  • Excellent organizational skills
  • Bilingual in Korean / English

Additional Information

All your information will be kept confidential according to EEO guidelines.